This KALORIK product is warranted only in the U.S.A. and Canada for 1 year from the date of purchase against defects in material and workmanship. Keep the original sales receipt as proof of purchase as this is required to obtain warranty performance. This warranty is not transferable. We suggest that you complete and return the enclosed Product Registration Card promptly to facilitate verification of the date of original purchase or fill out the warranty card online at the following address: https://www.kalorik.com/pages/product-registration. While completing the Product Registration is recommended, it is not a required condition of these warranties.
During this period, if the KALORIK product, upon inspection by KALORIK, is proven defective, it will be repaired or replaced, at Kalorik’s option, without charge to the customer. If a replacement product is sent, it will carry the remaining warranty of the original product.
This warranty does not apply to any defect arising from a buyer's or user's misuse of the product, negligence, failure to follow KALORIK instructions noted in the user’s manual, use on current or voltage other than that stamped on the product, wear and tear, alteration or repair not authorized by KALORIK, or use for commercial purposes. There is no warranty for glass parts, glass containers, filter basket, blades, and agitators. There is also no warranty for parts lost by the user. Product to be used responsibly. Kalorik will not be responsible for damages caused by improper use of the product. This warranty does not cover any damage or defect caused by misuse, commercial use, or failure to use proper care.
ANY WARRANTY OF MERCHANTABILITY OR FITNESS WITH RESPECT TO THIS PRODUCT IS ALSO LIMITED TO THE ONE YEAR LIMITED WARRANTY PERIOD.
Some states do not allow limitation on how long an implied warranty lasts or do not allow the exclusion of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
If the appliance should become defective within the warranty period and more than 30 days after date of purchase, do not return the appliance to the store: often, our Customer Service Representatives can help solve the problem without having the product serviced. If servicing is needed, a Representative can confirm whether the product is under warranty and direct you to the nearest service location.
If this is the case, send the product via your own pre-paid postage back to Kalorik, along with proof of purchase and a return authorization number indicated on the outer package, given by our Customer Service Representatives. Send to the authorized KALORIK Service Center (please visit our website at https://www.kalorik.com/pages/contact-us or call our Customer Service Department for the address of our authorized KALORIK Service Center). Shipping costs to send the item to us are none-refundable. Please reference our Refund policy for more information.
When sending the product, please include a letter explaining the nature of the claimed defect.
If you have additional questions, please call our Customer Service Department (please see below for complete contact information), Monday through Thursday from 9:00am - 5:00pm (EST) and Friday from 9:00am - 4:00pm (EST). Please note hours are subject to change.
If you would like to write, please send your letter to:
KALORIK Customer Service Department
Team International Group of America Inc.
16175 NW 49th Avenue
Miami Gardens, FL 33014 USA
Toll Free: +1 888-521-TEAM / +1 888-KALORIK
Only letters can be accepted at this address above. Shipments and packages that do not have a return authorization number will be refused.