We are currently experiencing large delays in our response times due to reduced staff, as we continue to operate with everyone's health and safety in mind. You can still send us a message, and we'll notify you at your email address when you get a reply. We thank you for your patience and apologize for any inconvenience.For infomercial order status inquiries, please visit www.myorder.kalorik.com. If no tracking is available, kindly continue to check back in. *Please note that our fulfillment times may take a little longer due to COVID-19 import and customs challenges. We thank you for your patience and your understanding during these challenging times.