Consumer Letter

June 3, 2021 

Dear Customer,

Our records indicate you have purchased the Kalorik Pro 1500F Electric Steakhouse Grill, Model KPRO GR 45602, online through or our distribution partners, between September 2020 and March 2021 (“Kalorik Grill”).

Team International Group of America is conducting a product recall of the grill, in collaboration with the CPSC and Health Canada. The knobs of certain grills may have been incorrectly electroplated resulting in a risk of electric shock to consumers.

We ask that you stop using the Kalorik grill immediately and follow the enclosed instructions to repair your grill. 

We have designed a simple solution for this issue, and we are sending you an easy repair kit, with the instructions, that will allow you to change the knobs on your grill for correct ones. We have also posted instructions and a video explaining all steps for the repair on our website.

If you have any question, or have not received your repair kit, please contact Kalorik toll-free at 844-847-4556 from 9 a.m. to 5 p.m. ET Monday through Thursday, 9 a.m. to 4 p.m. ET Friday, or email us:; or check online at and click on “Recall” at the bottom of the page for more information.  Full details of the recall action can also be found on our website.

Best regards,

Team International Group Of America