Warranty | Return Policy

WARRANTY (USA customers only)

We suggest that you complete and return the Product Registration Card promptly to facilitate verification of the date of original purchase. However, return of the Product Registration Card is not a condition of these warranties. You can also fill this warranty card online, at the following address: www.KALORIK.com

This KALORIK product is warranted in the U.S.A. for 1 year from the date of purchase against defects in material and workmanship. This warranty is not transferable. Keep the original sales receipt. Proof of purchase is required to obtain warranty performance.

During this period, if the KALORIK product, upon inspection by KALORIK, is proven defective, it will be repaired or replaced, at Kalorik's option, without charge to the customer. If a replacement product is sent, it will carry the remaining warranty of the original product.

This warranty does not apply to any defect arising from a buyer's or user's misuse of the product, negligence, failure to follow KALORIK instructions noted in the user’s manual, use on current or voltage other than that stamped on the product, wear and tear, alteration or repair not authorized by KALORIK, or use for commercial purposes. There is no warranty for glass parts, glass containers, filter basket, blades and agitators, and accessories in general. There is also no warranty for parts lost by the user.

ANY WARRANTY OF MERCHANTABILITY OR FITNESS WITH RESPECT TO THIS PRODUCT IS ALSO LIMITED TO THE ONE YEAR LIMITED WARRANTY PERIOD.

Some states do not allow limitation on how long an implied warranty lasts or do not allow the exclusion of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

If the appliance should become defective within the warranty period and more than 30 days after date of purchase, do not return the appliance to the store: often, our Consumer Service Representatives can help solve the problem without having the product serviced. If servicing is needed, a Representative can confirm whether the product is under warranty and direct you to the nearest service location.

If this is the case, bring the product, or send it, postage prepaid by the user (all Kalorik customers are responsible for the initial shipment back to the warranty center), along with proof of purchase and indicating a return authorization number given by our Consumer Service Representatives, to the authorized KALORIK Service Center (please visit our website at www.KALORIK.comor call our Customer Service Department for the address of our authorized KALORIK Service Center).
If you send the product, please include a letter explaining the nature of the claimed defect.

If you have additional questions, please call our Customer Service Department (please see below for complete contact information), Monday through Thursday from 9:00am - 5:00pm (EST) and Friday from 9:00am - 4:00pm (EST). Please note hours are subject to change.

 
If you would like to write, please send your letter to:
KALORIK Consumer Service Department
Team International Group of America Inc.
1400 N.W 159th Street, Suite 102
Miami Gardens, FL 33169 USA
 
Or call:
Toll Free: +1 888-521-TEAM / +1 888-KALORIK
 
Only letters can be accepted at this address above. Shipments and packages that do not have a returnauthorization number will be refused.

 

RETURN POLICY (USA customers only)
 
+ For goods purchased new in the United States, through Retail or authorized Kalorik Internet reseller

Product is warranted for 1-year (see above). Customers that have purchased their Kalorik product through a retailer or authorized reseller can return the product to Kalorik Customer Service (within 1-year), after written authorization, for an exchange of the same product. Product Registration (or any proof of product indicating the purchase date) must be sent in with the returned product or pre-registered in the system. NO REFUNDS are ALLOWED. The return of the goods to Kalorik is at the charge of the customer. The shipping of the replacement product will be at the charge of Kalorik.

 
+ For goods purchased new in the United States, through Kalorik website www.kalorik.com
Product is warranted for 1-year (see above). Customers that have purchased their Kalorik product through Kalorik’s website can return the product to Kalorik Customer Service (within 1-year), after written authorization, for an exchange of the same product. Product Registration (or any proof of product purchase date) must be sent in with the returned product or pre-registered in the system. NO REFUNDS are ALLOWED. The return of the goods to Kalorik is at the charge of the customer. The shipping of the replacement product will be at the charge of Kalorik. A refund of maximum the purchase value (not including the freight charges) is acceptable within 30 days after date of purchase. The freight charges are not refundable.